Why are the surfbar and clicks not working?

Why am I unable to start the surfbar and click campaigns?

Our advertisers are investing good money into their advertising campaigns. In return, they expect us to advertise their websites flawlessly and without blocking any content. This also means that online advertising such as banner or textlinks has to be shown as such.

Please bear in mind that online advertising is an essential income for many webmasters and that you are supporting them by accepting to display it.

I you are currently unable to display the websites of our advertisers correctly, please verify your browser settings in order to visit websites of our advertisers again. You will find the instructions below. Do also bear in mind the following:

  • Deactivate AdBlocker: AdBlocker need to be disabled for all websites and at all times.
  • JavaScript and Images: The browser (we recommend using Mozilla Firefox or Google Chrome) has to be able to load JavaScript and Cookies.
  • Website Elements and Cookies: The browser should not prevent the loading of single website elements or cookies, see instructions below.
  • Restrictive Antivirus Tools: Note that in some cases, antivirus software like Kaspersky Internet Security will block ads upon request. Please adjust the settings accordingy.

Mozilla Firefox: Disable Content Blocking

In case you are using Mozilla Firefox to visit websites, please make sure the Content Blocking feature is disabled.

Open Mozilla Firefox and click on the Menu on the top right corner. Here, go to Content Blocking.

Open Firefox Menu

Firefox opens a site that allows you to disable content blocking. Please make sure these three setting are applied:

Disable Content Blocking

Setting 1

  • The Checkbox All detected Trackers must be unchecked
  • Before unchecking, make sure the field Only in private windows is activated

Setting 2

  • The checkbox Third-Party-Cookies must be unchecked
  • Before unchecking, make sure the field Trackers (recommended) is activated

Setting 3

  • Make sure the field Only when Firefox is set to block Detected Trackers is activated.

Google Chrome: deactivate "Do Not Track"

In case you are using Google Chrome, please deactivate the Do Not Track suspension.

Simply open Google Chrome and go on the menu in the top right corner. Here, click on Settings.

Chrome Settings

A search box is located in the header of the browser. Search for the term Do Not Track.

Chrome Search

Here you will see a Text that says Send a "Do Not Track" request with your browsing traffic. Make sure that the radio button is deactivated, see:

Chrome Do Not Track deaktivieren


FAQ for Users